Refund policy
At Hivania Organics, customer satisfaction is our top priority. We want you to feel confident and happy with every purchase. Please read our return and refund policy carefully before placing an order.
Return Eligibility
Due to hygiene and safety reasons, we only accept returns or exchanges under the following conditions:
- You received a damaged or defective product
- You received the wrong item
- The product is unopened and unused
To be eligible for a return, you must contact us within 3 days of receiving your order.
Non-Returnable Items
For hygiene and skincare safety, we do not accept returns on:
- Opened or used products
- Products without original packaging
- Items purchased on sale or promotion (unless damaged or incorrect)
Refund Process
Once we receive and inspect your returned item:
- We will notify you about approval or rejection of your refund
- If approved, your refund will be processed within 5–10 business days
- Refunds will be issued via your original payment method or bank transfer (as applicable)
Exchange Policy
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us immediately.
Shipping for Returns
- Customers may need to cover return shipping costs unless the issue is our mistake (wrong or damaged item)
- Shipping charges are non-refundable
Order Cancellations
Orders can only be canceled within 12 hours of placing the order, before dispatch.
Contact Us
If you have any questions about returns or refunds, please contact us:
📧 Email: hivaniaorganics@gmail.com
📱 WhatsApp: +923240908139